Project Management Skill Sharpener Learning Frame One Lo

Skill Sharpener Item #3

I carefully observe the work environment where the project result will be used and I ask end users to describe/demonstrate how the project result would be used.

Outstanding! Here are some of the benefits you've probably received because you don't rely too heavily on the end-users' interpretations of what they want and need:

You avoid the loss of time and money on the common (& false) assumption that words accurately and comprehensively convey an end users work experience.

You see the problems, inefficiencies and other assorted productivity-killers that most end-users become blind to as they develop habitual workarounds that they come to perform without question.

Your fresh perspective on potential solutions and improvements gives you the ability to make innovative breakthroughs that will trigger the end-users "Gee, why didn't I think of that!?!" reflex.

You avoid end-of-project arguments with end-users who are faced with your white elephant. (Usually the argument starts when the end users insist that they "didn't mean THAT" when you tell them that this is what they asked for.)